March 3, 2024

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Bambu Lab is recalling every A1 3D printer — don't use them until you read this

Bambu Lab is recalling every A1 3D printer — don't use them until you read this

Bamboo Lab is Official reminder All A1 3D printers (except A1 Mini). The company is “strongly” urging owners to stop using it for safety reasons after it was alerted to “unstable temperature readings” which were first traced to a faulty heating cable. last weekas reported Tom's devices. After further investigation, Bamboo says that “less than 0.1% of all A1 printers sold” are affected by the issue, but it can't pinpoint the cause with 100% certainty, so it's offering a full refund to any A1 owner who wants one.

The company isn't recalling any other printers in its lineup, so if you own the

Here's the TL;DR of what's going on:

Company Written last week They are not properly designed to relieve the strain of the heating cable – the fattest part of the cable that is meant to prevent kinking where it is connected – making it very easy to damage it and possibly cause a short circuit. But Bamboo now believes there is another unknown issue that may be at play for some printers, prompting its decision to recall the A1.

Bambu Lab says it will take up to 15 business days to process each refund, but if you want to apply your refund to one of its other printers instead, it will give you an $80 voucher to use on that purchase — or on a new redesign A1 printer when available “around May”.

Alternatively, you can choose to repair the A1 yourself when the new heating units are ready around the end of March and get a $120 voucher to use on anything in the Bambu online store (provided self-repair is legal in your country). Bamboo A video has been uploaded Of the replacement process and Detailed in the written tutorial To help you decide if you're comfortable going the DIY route.

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Finally, Bamboo asks A1 printer owners to let the company know which option they're choosing This registration page So he can order the right number of parts for preparation. Choosing a self-repair process will actually happen extends A1 six-month warranty. Bamboo says its official resellers “should” offer the same terms to those who bought through one.

In her blog last week, Bamboo included some photos. Here's what a damaged cable will look like:

Damaged head cable.
picture; Bamboo lab

Here is a healthy cable:

Undamaged cable.
Photo: Bamboo Lab

Updated February 5, 2024 at 12:24 AM ET: Added some more details.