In time for the 2023 Rugby World Cup and the Paris 2024 Olympic and Paralympic Games, DGCCRF is adapting its SignalConso platform for English-speaking consumers. The application and website have been translated into English so that every visitor can use it during their trip to France.
“As the world’s leading tourist destination, France guarantees the economic security of the millions of visitors it receives every year on its soil.“. This announcementOlivia Gregoire, representatives of the Minister responsible for Small and Medium Enterprises, Commerce, Crafts and Tourism have no doubts about intensifying restrictions during the 2024 Olympic Games. It is for this reason that DGCCRF is introducing the English version of the SignalConso site. , is already available online and through a mobile app. “SignalConso is a solid and innovative tool that has already proven itself at the service of the French and their purchasing power. By adopting a reporting process dedicated to English-speaking consumers, the application expands its range of services to respond to the challenges of major sporting events that will mobilize the country in the coming days and months.“, congratulated the Minister.
Overcharging for transportation services, non-compliant hotel rooms, fraudulent service offerings, counterfeiting: like any consumer, foreign visitors need to be protected, DGCCRF recalls. Furthermore, non-French-speaking visitors can find answers in English to potential consumer problems during their stay, promoting amicable resolution of disputes between consumers and professionals.
Signal Conso’s access to foreign visitors will allow the DGCCRF to quickly detect emerging scams specifically targeting tourists and identify experts in tourism-related sectors who are subject to multiple reports.
Communication – To raise awareness of this new service created for foreign visitors, the DGCCRF will rely on a national and international press campaign but also on video messages for social networks, which will be published by world sports, French, tourism partners. and the European consumer movement and government services in France and abroad.
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